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Samaritans are a listening service and don’t offer advice. Many people find that having a chance to anonymously talk about their problems is helpful. They can also tell you about other relevant services.


Support provided by Samaritans:

  •  A safe place to talk anonymously about things that are worrying or upsetting you
  • Non-advisory listening service that is free from judgement 
  • Can provide contact details for organisations that specialise in helping people with your specific problem(s)

How they can help

Samaritan volunteers do not offer advice, rather their role is to listen. However, if you require specific advice they will be able to direct you to alternative services and resources. 

Volunteers are trained to put aside their own personal beliefs. You will not be given a label, a diagnosis or a prescription. The organisation is not religious and any link between the name and any religious text is purely coincidental. You can speak openly and honestly without fear of judgement or hurting anyone's feelings. 

Good to know

You can call, write to and email Samaritans for free at any time, day or night. 

All interactions are anonymous and confidential, which means that whatever you say will stay between you and Samaritans. You do not have to tell them your name or any contact details. However, Samaritans may have to tell someone else about your conversation if: 
- You share information with them about acts of terrorism
- If a child is at serious risk of harm (they can only do this if you share your name and details)
- You threaten the safety of a Samaritans volunteer

How to access

Free-phone 116 123. Lines are open 24 hours a day, 365 days a year. 

You can also contact by email, letter or face to face at a drop in centre. 

Click here to find your local Samaritans branch. 

Visit Samaritans Website

Categories: Anonymous, Face to Face, Free, No appointment, Online, Telephone
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